Billing Terms and Conditions

At Backyard Freaks, we strive to provide a smooth and secure shopping experience for our customers. Please read our payment policy below to understand the accepted payment methods and related details.

Accepted Payment Methods

We accept the following payment methods for all purchases:

Credit and Debit Cards: Visa, Mastercard, and American Express

Digital Wallets: Apple Pay and Google Pay

PayPal

All payments are processed in Australian Dollars (AUD).

Payment Security

We prioritize the security of your payment information. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology, ensuring that your data is protected from unauthorized access.

Billing Information

To ensure successful payment processing, please provide accurate billing information that matches the details associated with your payment method. If there are discrepancies, your transaction may be declined.

Order Confirmation

Upon successful payment, you will receive an email confirmation at the email address provided during checkout. This confirmation will include your order details, payment amount, and a unique order ID for reference.

Failed or Declined Payments

If your payment is declined, please check:

That your card details are correct.

Your card has sufficient funds or credit.

Your card is authorized for online transactions.

If issues persist, contact your financial institution or email us at contact@backyardfreaks.com.au for assistance.

Refunds and Disputes

For information about refunds, please refer to our Return and Refund Policy. If you believe there has been an error with your payment, contact us at contact@backyardfreaks.com.au within 10  business days of the transaction.

Taxes and Fees

Taxes, if applicable, will be calculated and displayed at checkout. Backyard Freaks is not responsible for any additional fees imposed by your bank or payment provider, such as currency conversion or international transaction fees.

If you have any questions regarding this policy, feel free to reach out to us at contact@backyardfreaks.com.au.