Shipping Policy
Thank you for shopping at Backyard Freaks! Below is our shipping policy to ensure you have a clear understanding of how your order will be handled and delivered.
Order Cut-Off Time
Orders must be placed before 11:00 PM (local time) to be processed the same day.
Order Processing Time
We process orders within 1 to 3 business days (Monday to Friday, excluding public holidays).
Transit Time
Shipping times vary depending on your location:
- Domestic Orders (Australia): 3 to 14 business days. (Monday to Friday, excluding public holidays).
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number within 24 hours.
Address Changes
If you need to change your shipping address, please contact us at contact@backyardfreaks.com.au within 24 hours of placing your order.
Order Cancellations
To cancel your order, please email us at contact@backyardfreaks.com.au within 24 hours of placing your order.
Lost or Delayed Packages
If your order is delayed or appears to be lost in transit, please contact us at contact@backyardfreaks.com.au, and we will assist you promptly.
Additional Information
- We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.
- Customers are responsible for any customs fees or import taxes applicable to international orders.
For any questions or concerns, please don’t hesitate to reach out to us at contact@backyardfreaks.com.au