Return and Refund Policy

Return and Refund Policy for Backyard Freaks

At Backyard Freaks, we strive to ensure you are satisfied with your purchase. If you are not entirely happy with your order, our detailed Return and Refund Policy is outlined below.

  1. Eligibility for Returns

We accept returns for:

Defective Products: If your item arrives damaged or defective, please notify us immediately for a resolution.

Non-Defective Products: Items must be in new condition and include all original packaging and accessories.

  1. Conditions for Returns

Return Window: Items must be returned within 14 days of delivery.

Product Condition: Only items in new condition will be eligible for returns.

  1. Exchanges

We do not offer exchanges. To replace an item, you must return the original product and place a new order.

  1. Return Process

By Mail Only: Customers are responsible for shipping the item back to our return address: 57 Hill Street, Crafers West, South Australia 5152, Australia

Return Label: Customers are responsible for covering return shipping costs.

  1. Fees

Restocking Fee: A restocking fee of 15% of the product price will be deducted from your refund.

  1. Refunds

Refunds will be processed within 10 business days of receiving and inspecting the returned item.

Refunds will be issued to the original payment method used during checkout.

  1. Order Cancellation

To cancel your order, please contact us at contact@backyardfreaks.com.au within 24 hours of placing your order.

If you have any questions about this policy or need further assistance, feel free to email us at contact@backyardfreaks.com.au. We are here to help!

Thank you for choosing Backyard Freaks!